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An effective maintenance service isn’t just about technical expertise, as Gamestec’s experience fixing machines across the UK has shown. Factors such as speed of response and simplicity of fault reporting make a difference too.
Says the company: “Gamestec’s experience with out-of-warranty repairs has led to the creation of The Electronics Warehouse, a specialist function providing repair of gaming and amusement machine parts, with logistics supported through a partnership with distribution services group ByBox.
“In 2008 Gamestec launched Gamestec Assist – a dedicated team of customer-service advisers, who are on call 364 days a year between 8am and 10pm weekdays and 9am and 10pm at weekends to deal with customer queries and faults. Customers only need to make one phone call or email and the fault will be logged and an engineer is sent out.
“Gamestec also has one of the largest team of field-based engineers in the industry, operating across the UK, which means an engineer can reach customers quickly. All the field engineers carry a comprehensive stock of electronic spare parts, so in the majority of cases they are able to repair the machine straight away.
“However, in cases where engineers encounter more complex faults, spare parts can be ordered through central services and are then quickly delivered to one of 80 forward stock locations by ByBox within 24 hours, seven days a week. This means that even most complicated engineering job can be resolved within 24 hours of the fault being logged.”
